1. Scope of Services
LeadOps Studio ("we", "our", "us") provides custom digital marketing services, local SEO campaigns, WhatsApp Business API integrations, chatbot development, website development, Google Business Profile (GBP) optimization, review management setups, AI content creation workflows, and managed search ad campaigns. Since our services are custom-tailored to each client's specific business requirements, all payments made are subject to the terms of this Refund Policy.
2. Setup and Integration Fees
Many of our projects involve initial setup, API configuration (e.g. Meta Cloud platform setup), local keyword research, maps coordinate verification, database grounding, and custom setup building. These tasks require significant engineering resources at the beginning of a project. Consequently, **setup fees and initial project integration deposits are completely non-refundable** once work has commenced.
3. Monthly Subscriptions & Retainers
For our ongoing management services (e.g., local maps pack maintenance, Google Ads budget optimization, ongoing web upgrades, review generation automation, and content generation schedules):
- Subscription fees are billed monthly in advance.
- Payments for ongoing management cycles are non-refundable once the billing month starts.
- You may cancel your monthly subscription retainer at any time by giving us a written notice via email at least **30 days prior** to your next billing cycle. No further billing will occur after the cancellation notice period.
4. Service Delivery Gaps & Mitigation
We aim to maintain 100% customer satisfaction. In the rare event that a deliverable (such as a website rebuild or a custom database sync) does not function as outlined in our service agreement:
- The client must report the technical issue to us within **14 calendar days** of delivery.
- Our developers will work to rectify, debug, or re-code the platform within 10 business days at no additional cost.
- If we fail to deliver a working system according to the agreed specifications after the correction window, we will evaluate partial refund options on a case-by-case basis.
5. Third-Party Costs
We are not responsible for, nor can we refund, fees incurred for third-party platforms. This includes but is not limited to Google Ads advertising spend, Meta API usage charges, domain registration fees, or web hosting subscriptions. These charges are paid directly to third parties.
6. How to Reach Us
If you have questions about your service invoice, contract terms, or wish to clarify billing timelines, please send a message to:
LeadOps Studio Support Team
Email: leadopsstudio@gmail.com
WhatsApp Support: +91 96267 56956